Resident Engineer (Network) plays vital role in providing first level of support.

1. Providing Internet connection without any interruption.

2. Provide quick support to all user and solve all ticket problem.

3. Check all network hardware and devices.

4. Do Preventive Maintenance to all hardware.

1. Network Infrastructure Management: The primary responsibility of a resident engineer is to manage the networking infrastructure of the site where they are stationed. This includes overseeing the installation, configuration, and maintenance of network hardware such as routers, switches, firewalls, and access points.

2. Troubleshooting and Support: Resident engineers are tasked with diagnosing and resolving network issues that arise within their assigned location. They provide technical support to end-users, troubleshoot connectivity problems, and ensure that the network operates smoothly and efficiently.

3. Security Management: Security is a critical aspect of network management, and resident engineers play a role in ensuring the security of the network infrastructure. They implement security policies, configure firewalls and intrusion detection/prevention systems, and stay updated on the latest security threats and best practices.

4. Network Optimization: Resident engineers work to optimize the performance of the network infrastructure under their purview. This involves monitoring network traffic, identifying bottlenecks or areas of inefficiency, and implementing solutions to improve network performance and reliability.

5. Documentation and Reporting: Keeping accurate documentation of network configurations, changes, and troubleshooting activities is essential for effective network management. Resident engineers maintain detailed records of network infrastructure, document network topology, and provide regular reports to management on network performance and status.

6. Coordination with Central IT Teams: While resident engineers are typically stationed at a specific location, they often collaborate closely with central IT teams located at headquarters or other central offices. They may communicate network requirements, escalate issues that require central support, and ensure that local network configurations align with organizational standards and policies.

7. Training and Knowledge Transfer: Resident engineers may also be responsible for training local staff members on network-related tasks, such as basic troubleshooting or best practices for network usage. This helps to build local capacity and ensures that staff members are equipped to handle routine network issues independently.